Store Programs Operations Manager

OVERVIEW

Discover greater levels of performance. With over 1,200 stores throughout the U.S., Ulta Beauty is revolutionizing the beauty retail experience. With new stores coming online on a continual basis and the re-engineering of existing locations with the latest design and technological advancements for heightened guest experiences, we’re not just growing, we’re thriving. Through consistent innovation and a bold commitment to reimagination. If you want the opportunity to build something strategic, to take ownership of your career trajectory, to apply your passion to operational excellence, Ulta Beauty provides the kind of stability and support few organizations can match. So be curious. Be flexible. Be more than you thought possible . The future is yours at Ulta Beauty.

THE IMPACT YOU CAN HAVE

The Store Programs Operations Manager is responsible for supporting the fluctuating needs of a growing organization through operations process management. The Store Programs Operations Manager leads cross-functional projects, can manage large internal field support systems & can lead a team of operation specialists. The Store Programs Operations Manager creates standard operating procedures to achieve financial and operational excellence now and, in the future, to support the Ulta field team. This position requires the aptitude to influence colleagues, peers, and Ulta Beauty’s Leadership team throughout the organization. The ideal candidate has exceptional verbal and written communication skills, a history of leading multiple projects and operational efficiencies simultaneously, and driving successful results in retail, operational, or service-related industry.

YOU'LL ACCOMPLISH THESE GOALS BY:

The Store Programs Operations Manager is a champion of Ulta Beauty’s mission, vision, and values, and should demonstrate them skillfully and consistently through the following (as well as all other projects/duties as assigned):

Performance

• Influences accountability to plan, execute, and achieve objectives to implement programs and procedures that align with company strategy for growth and profit.
• Monitors and coordinates Store Operations project prioritization and execution consistent with organizational strategic imperatives, while seamlessly shifting focuses to react to the changing needs of the business, without compromising quality.
• Balances a heavy workload and seamlessly shifts focuses to deliver on changing business needs.
• Resilient to changing priorities based on the needs of the business and still delivers exceptional results
• Identifies patterns and anticipates needs to the business that will drive performance.
• Provides timely and accurate reports that adhere to Ulta Beauty’s standards on project & support system status to stakeholders.

People

• Collaborates cross-functionally to launch new initiatives, and track and analyze performance.
• Leads project teams in defining project deliverables, milestones, resources, and schedule.
• Able to manage a team of operations specialists
• Anticipates resource needs ahead of time and galvanizes resources to achieve desired results.
• Understands and anticipates the impacts of critical issues and mitigates or escalates as appropriate.
• Facilitates proactive change management to all levels of the organization impacted by project rollouts.
• Able to create lasting relationships with internal business partners to drive change & provide support for the field teams & guests.

Process

• Manages execution of large complex projects and store systems
• Leads operation specialist team in implementing and applying standard processes for change management, risk management, issues management, quality assurance, and project communications.
• Analyzes data to determine appropriate actions needed to optimize results.
• Able to present to internal business partners findings & influence without authority to drive process change to improve store experience for field partners and guests.
• Coordinates with Store Design, Merchandising, Pricing, and Marketing teams to implement solutions that optimize use of store resources and process efficiencies to rollout and execute major initiatives.
• Works on process improvements for our current store teams consistently and always is working to continually improve operational functions to make it better for our store teams.

THE ESSENTIALS OF SUCCESS

Education

• Bachelor’s degree, or 5+ years of equivalent experience

Experience

• Previous work or educational experience with project management

Skills

• Demonstrated project management planning/execution skills with a record of leading projects to obtain tangible business results
• Cross functional leader of cross functional teams with diverse goals and responsibilities
• Expert level verbal and written communication skills
• Proven expert level organizational skills with the analytical ability to problem-solve, multi-task, and prioritize effectively
• Ability to quickly learn and understand business processes outside area of expertise
• Energy, enthusiasm, and drive to continuously and proactively manage a heavy workload
• Strong computer skills, including, but not limited to Microsoft Outlook & Word
  • Prefer expert level in Excel and PowerPoint

SPECIAL POSITION REQUIREMENTS

• Ability to work a flexible, full-time schedule to include days, evenings, weekends, and holidays
• Ability to travel, including overnight stays

WORKING CONDITIONS

• Normal office demands
• Visit stores to develop an understanding of the store experience and collaborate with field partners

#LI-JR

#LI-Hybrid

The pay range for this position is $77,600.00 - $102,700.00 / Year with the opportunity for eligible associates to earn additional compensation pursuant to the Company’s bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs. Full-time positions are eligible for paid time off, health, dental, vision, life and disability benefits. Part-time positions are eligible for dental, vision, life, and disability benefits. For additional information concerning our benefits, visit our Benefits and Career Development page:

ABOUT

At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful . Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.