Help Desk / Customer Support
Onyx Government Services, LLC., is a Service-Disable Veteran-Owned Small Business (SDVOSB), headquartered in Fairfax, Virginia. We specialize in data management, integration, and analysis solutions to provide decision-ready information to Command and Control (C2) and Decision Support Systems. We have demonstrated expertise in the field of Information Technology, database & COTS integration, and custom software development. Onyx pairs subject matter and functional experts with developers to provide high quality, tailored solutions. In support of our various efforts, we have developed the Onyx Data Management Toolkit, a combination of Agile Development principles, COTS Integration, and custom software, to deliver flexible, cost-effective solutions to a variety of Department of Defense, Intelligence Community, and Law Enforcement agencies. *This position is contingent upon award*
Position Overview
The Help Desk / Customer Support specialist handles user inquiries on TRDM during business hours (M–F 0800–1800 CT). Tracks requests, coordinates with AMC Distributed Enclave for infrastructure-related issues, and produces monthly metrics.Key Responsibilities
- Respond to user inquiries during business hours (M–F 0800–1800 CT)
- Respond to after-hours inquiries within 4 hours of next business day start
- Track customer requests in Government-provided software
- Coordinate with AMC Distributed Enclave on infrastructure issues
- Maintain TRDM website contact information and feedback area
- Produce monthly customer support metrics
Required Qualifications
- Active SECRET clearance
- US Citizen
- Associate's degree or equivalent experience
- 2+ years federal IT help desk or customer support
- DoD 8570 IA Awareness Training
Preferred Qualifications
- ITIL Foundation
- ServiceNow experience
- Prior USTRANSCOM, AMC, or DoD support experience
Work Environment / Location
Scott AFB, IL (508 Scott Drive). On-site primary; off-site permitted for unclassified work where noted. SIPRNet work on-site only.
Recommended Jobs
Home Services Sales
Job Description Job Description Overview ARS of Illinois is seeking a Residential Sales Representatives . Earn $65,000 - $175,000+ annually based on performance*, while working for the nat…
Unpaid Pre-Health Clinical Internship
About Genesis Orthopedics & Sports Medicine Genesis Orthopedics & Sports Medicine is a leading orthopedic and sports medicine practice in the Chicagoland area, dedicated to providing comprehensive…
Diagnostic Radiology Physician
Job Description & Requirements Diagnostic Radiology Physician StartDate: ASAP Available Shifts: Night 8 Pay Rate: $38.80 - $42.00 This facility is seeking a Telemedicine Diagnostic Radiolo…
Seasonal Cleaning Person
Job Details: Self Motivated Individual to clean pool bathrooms for neighborhood pools in Naperville, IL. Candidate must like early hours and be able to work independently. Job involves clean…
Head of Production, Rocket Motor Systems
Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model…
Senior Broker
At Gallagher Re, we bring clarity to complexity by helping clients around the world make confident, data-driven decisions in a rapidly evolving risk landscape. Here, you’ll be part of a team tha…
Advanced Lead Engineer
Job Description Summary As an Advanced Lead Engineer with GE Aerospace, you'll be part of a highly respected team of Engineers and Designers developing solutions and high-reliability electrical/me…
Metallurgist
Metallurgist - Send Resume Now Job Description Metallurgists are materials scientists who specialize in metals such as steel, aluminum, iron, and copper. They often work with alloys - metals that ar…
Account Manager
Job Description Job Description State Farm Insurance Agent located in Bloomingdale, IL is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Dan…
Travel Nurse RN - Telemetry - $2,236 per week in Alton, IL
Registered Nurse (RN) | Telemetry Location: Alton, IL Agency: Cynet Health Pay: $2,236 per week Shift Information: Days - 3 days x 12 hours Contract Duration: 12 Weeks Sta…