Special Accounts Representative

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About our Special Accounts Representatives

The position is a hybrid of work from home and in the office. We are very flexible with work days and hours. Some wonderful perks are health care, 401k, and lots of great travel opportunities for fun staff trips, staff training, and scouting.

Qualifications

• All Special Accounts Representatives must be local to the Chicagoland area, as the position is a hybrid of working from home and from our office space.
• 1+ years of past experience working in an office environment is preferred, but not required!
• 1 year of call center experience is preferred, but not required
• Travel industry experience is a plus, but not necessary! You will receive extensive training to support your knowledge of our industry, services, and products.
• Must be comfortable with technology and willing to learn new systems, such as Google Suite, ClickUp, Travefy, WeTravel, and more.

Responsibilities

• Customer-facingServe as the first point of contact for all traveler (customer) inquiries

Manage incoming calls and emailsIdentify traveler needs and find solutions to achieve satisfactionProvide accurate, valid, and complete information to travelersKeep organized records of traveler interactions and processing of accountsFollow communication procedures, guidelines, and policies

• Client-facingManage client requests for special accounts

Customize trip itineraries per client requestsBuild pricing for trips, including quotes from airlines, motorcoach providers, and hotelsCreate trip inclusion documents that cater to travelersShare detailed trip proposals that entice clients to contract with Guardian Travel GroupBook all aspects of trips associated with special accounts and keep organized recordsMaintain a strong working relationship with clients

• Communicate with Guardian staff, clients, and travelers on details regarding trips
• Attend a daily Operations Team meeting and other meetings as necessary

Abilities and Characteristics

Communication

• Demonstrates exceptional proficiency in both verbal and written communication, ensuring clarity, coherence, and appropriateness in all interactions.
• Articulates ideas and information fluently, tailoring communication styles to suit various audiences, including colleagues, clients, travelers, and vendors.

Responsive and Responsible

• Displays a high degree of responsiveness, promptly addressing inquiries, requests, and issues with a keen sense of accountability.
• Takes ownership of tasks and projects, ensuring they are completed accurately and within established timelines.

Organized and Detail-Oriented

• Utilizes organizational tools and systems to streamline workflows, track progress, and maintain a structured work environment.
• Exhibits meticulous attention to detail, consistently producing work that is accurate, thorough, and free from errors.

Time Management Skills

• Effectively allocates time and resources to tasks and projects, prioritizing activities based on urgency, importance, and deadlines.
• Adheres to schedules and timelines, ensuring timely completion of assignments while maintaining a high standard of quality.

Honest and Dedicated

• Operates with a high degree of integrity and transparency, consistently upholding ethical standards and fostering trust among colleagues and clients.
• Takes pride in being a reliable and trustworthy team member, contributing to a positive and collaborative work environment.

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• No experience needed
• Under 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• Hybrid work
• Office

Education:

• High school or equivalent (Preferred)

Ability to Commute:

• Park Ridge, IL 60068 (Preferred)

Work Location: Hybrid remote in Park Ridge, IL 60068