Service Desk Technician (Tier 1)
- Provides support via phone, e-mail and chat to employees of corporate clients.
- Assists users in troubleshooting Outlook.
- Provides support for Microsoft Operating Systems (Windows7, Windows 10).
- Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365).
- Provides support for mobile devices including configuration and email sync.
- Handles 50-60 issues per day efficiently and appropriately.
- Maintains regular and punctual attendance.
- Utilizes Active Directory database to reset network passwords.
- Assists users in adding and changing network printers.
- Provides technical support for VPN connectivity issues.
- Controls user's computers utilizing remote access tools.
- Troubleshoots remote access connectivity problems.
- Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.
- Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
- Supports and conducts self in a manner consistent with client service expectations.
- Trade School Certificate or Associate Degree in related field.
- 1 year experience in call center or service desk environment.
- Knowledge of various PC hardware and software applications including:
- Effective troubleshooting and documentation skills
- Experience navigating a knowledgebase
- Proficient use of Microsoft Office applications.
- None
- Strong technical and client interaction skills.
- Self-starter with excellent organizational, administrative and interpersonal skills.
- Ability to follow through with tasks, projects, and troubleshooting with minimal supervision.
- Excellent oral, written, technical, and business communication skills.
- Ability to multi-task and work in fast paced environment.
Recommended Jobs
Shift Leader
Job Description Job Description As a Shift Leader at our Wrigleyville store located at 3519 N. Clark St Suite C106-A. Chicago, IL 60657 , you are the captain of our bakery day or night! You un…
Full-Time 1st shift MRI/Rad Technologist II - Canton -Eligible for $21,000 Sign-On Bonus
It is the mission of Graham Health System to provide compassionate, quality health services, in a responsible and charitable manner, to the people and communities we serve. We are the community’s choi…
Account Manager
The Account Manager is responsible for supporting the growth and retention of an assigned portfolio of clients by building strong relationships, understanding customer needs, and delivering ongoing …
Senior Energy Engineer - HVAC Energy Services
Position Location: This role is hybrid remote/in-office and supports our Rolling Meadows, IL branch location, which serves customers throughout the greater Chicago, IL area. Here at Siemens, w…
Mechanical Technician I
Posting End Date: May 29, 2026 Employee Type: Regular-Full time Union/Non: This is a non-union position Are you a hands-on mechanical professional who takes pride in keeping criti…
Financial Planning Director, Vice President (Chicago)
Morgan Stanley Wealth Management provides holistic financial solutions to individuals, families and institutions. With a legacy of innovation and a commitment to excellence, our Financial Planning Di…
Director, Enterprise Strategy & Planning - APS
Company Description About AbbVie AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of to…
Travel Nurse RN - Labor & Delivery - $2,463 per week in Naperville, IL
Registered Nurse (RN) | Labor & Delivery Location: Naperville, IL Agency: Magnet Medical Pay: $2,463 per week Shift Information: Nights - 3 days x 12 hours Contract Duration: …
Manufacturing Quality Inspector, Calibration & CMM Specialist
Job Description Job Description Join the mission: build quality in, not inspect it out At RGC, quality is designed into every part we make. As our Manufacturing Quality Inspector, Calibration & …
THERAPIST - PHP/IOP (LICENSE REQUIRED)
Responsibilities Partial Hospitalization Program (PHP) and IOP Therapist (LICENSE REQUIRED) FULL TIME The candidate selected will be responsible for the following: The PHP/IOP Therapist …