Customer Service Coordinator (3rd Shift)

Customer Service Coordinator (3rd Shift)

Job ID

Posted

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Customer Service, Facilities Management

Location(s)

Remote - US - Remote - US - United States of America

About the Role

As a CBRE Customer Service Coordinator, you will provide information and resolve day-to-day issues in response to inquiries about products and services. This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns.

What You'll Do

• Answer incoming service requests, via phone, chat, email & online requests. Respond to customer inquiries and concerns. Advance, as necessary.

• Generate and follow up on service request work orders for completion.

• Schedule meetings and coordinate logistics as needed.

• Update company systems, customer service databases, and spreadsheets.

• Contact customers for updated information, as necessary.

• Run and distribute various ad hoc reports for review.

• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge.

• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

• Evaluate and select solutions from established options.

• Impact through clearly defined duties, methods, and tasks are described in detail.

• Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

• Deliver own output by following defined procedures and processes under close supervision.

What You'll Need

• High School Diploma or GED with up to 2 years of job-related experience.

• Ability to follow basic work routines and standards in the application of work.

• Communication skills to exchange straightforward information.

• Proven understanding of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

• Strong organizational skills with an inquisitive mentality.

• Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups

Disclaimers

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Customer Service Coordinator position is $17.00 per hour and the maximum salary for the position is $19.00 per hour. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program.

Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [email protected] or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

Find out more (

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)