Patient Representative (MRI)
- Maintains the highest level possible of customer service standards in patient check-in, status update, answering phone calls, etc.
- Oversees patient tracking in the Electronic Medical Record while collecting co-pays and ensuring form completion.
- Verifies, updates, and scans new and returning patient information.
- Completes the patient check-out process, including collecting any outstanding balances, providing patient with correspondence from practices, and scheduling return appointments.
- Maintains a positive demeanor with patients, peers, supervisors, and physicians, especially when receiving feedback or direction.
- Enters patient admitting information into computer.
- Obtains signed statement from patient to protect clinic's interests.
- Collects copays and/or payments on account.
- Travel as required to additional clinic locations.
- Other duties as assigned.
- High school diploma or general education degree (GED)
- Customer service experience required
- Administrative or Medical Office experience preferred.
- Eligible for quarterly incentive program.
- Medical, Dental and Vision Insurance.
- Paid Time Off and Paid Holidays.
- Company-paid life and long-term disability insurance.
- Voluntary life, AD&D, and short-term disability insurance.
- Critical Illness and Accident Insurance.
- 401(k) Savings Plan.
- 401(k) Employer Contribution.
- Pet Insurance.
- Commuter Benefits.
- Employee Assistance Program (EAP).
- Tax-Advantaged Accounts (FSA, HSA, Dependent Care FSA).
- HSA Employer Contribution (when enrolled in a HDHP).
- Tuition Reimbursement.
- Excellent working relationship with prestigious group of physicians in Orthopedics in the US and #1 in Illinois and Indiana.
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