Customer Experience Agent
- Respond to customer requests and questions regarding technical, large, or complex service, products, and accounts.
- Analyze and troubleshoot customer concerns using established procedures.
- Provide timely and accurate entry of customer orders and quotations.
- Use computer to access and/or update customer records, including entering required information into Salesforce.
- Maintain professionalism, diplomacy, sensitivity, and tact to portray the Company in a positive manner.
- Liaison between the Company and the customers for up-to-date pricing, service, and latest product-release launches.
- Provide feedback for continuous improvement to ensure consistent customer experience and satisfaction.
- Associate’s degree or higher. Bachelor’s degree preferred. Education in Supply Chain or Engineering will be an asset.
- 3 years contact center experience in technical support or sales. Work experience in a similar role within farming/automotive/mechanical/construction industries will be an asset.
- Familiarity with CRM platforms
- Previous experience with Salesforce and Amazon Connect will be an asset.
- Experience with or ability to learn ERP systems.
- Annual bonus plan
- Paid Time Off
- Medical
- Dental
- Vision
- Life and AD&D
- Short Term Disability
- Long Term Disability
- Voluntary Life
- Employee Assistance Program
- Spending Accounts
- 401k with match
- Employee Stock Purchase Plan with match
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