Overnight Member Services Representative

AtPlanet Fitness, we pride ourselves in creating a culture thatempowers people to live a healthy lifestyle. Our goal is to assistour members and our employees to reach their full potential. We arecurrently looking for a high energy individual with a passion forhelping others and a drive to succeed to join our team!

TheOvernight Closer (Customer Service Representative) will beresponsible for creating a positive member experience by providing asuperior level of customer service to Planet Fitness members,prospective members and guests. The Overnight Closer will beresponsible for creating a positive member experience by providing asuperior level of customer service to Planet Fitness members,prospective members and guests. You will also be responsible forclosing that day’s shift for that business day as well as creatingan accurate bank deposit. 

WhyPlanet Fitness? 

Eachof our employees receive: 

• Complimentary Back Card Membership

• Company Facilitated Training

• Advancement Opportunities

• Rewards and Recognition Programs

EssentialDuties and Responsibilities 

• Greet members, prospective members and guests, providing exceptional customer service.

• Handle all front desk related activities including:

• Answer phones in a friendly manner and assist callers with a variety of questions.

• Check members into the system.

• New member sign-up.

• Take prospective members on tours.

• Facilitate needed updates to member’s accounts.

• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

• Assist in maintaining the neatness and cleanliness of the club.

• Close shift for that business day.

• Create a bank deposit for next day.

Qualifications/Requirements 

• Customer service background preferred.

• Basic computer proficiency.

• A passion for fitness and health.

• Upbeat and positive attitude!

• Punctuality and reliability is a must.

• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

• Strong listener with the ability to empathize and problem solve.

• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

• High School diploma/GED equivalent required.

• Must be 18 years of age or older.

PhysicalDemands 

• Continual standing and walking during shift.

• Continual talking in person or on the phone during shift.

• Ability to work 3rd shift (overnights).

• Must be able to occasionally lift up to 50 lbs.

• Will occasionally encounter cleaning chemicals during shift.

Pay& Benefits 

• Potential of up to three raises per year

• Great career advancement opportunities

• Insurance benefits for full time staff

401kbenefits based upon eligibility