Service Coordinator

Full-time

Description

This role is a key support position within our Service Department, working closely with the Service Manager to keep daily operations running smoothly. The Service Coordinator is responsible for data entry, scheduling, routing, dispatching, and delivering exceptional customer service to our commercial customers.

In this role, you’ll support a team of skilled technicians who service and maintain commercial food equipment—including coolers, freezers, ovens, fryers, steamers, and dishwashing systems. You’ll help coordinate these critical services by managing technician schedules, tracking work progress, ensuring parts availability, and maintaining accurate office and system records.

If you’re organized, detail-oriented, and enjoy being the behind-the-scenes driver of operational excellence, this is an opportunity to play a vital role in delivering outstanding service to our customers every day.

Requirements

Primary Duties and Responsibilities

• Answer, direct, or take messages for all service phone calls across all locations
• Take service calls via phone or email for all offices and generate corresponding work orders
• Record, schedule, and track work progress of service technicians via a dispatch board and maintain real-time status updates
• Audit, compute, and prepare information for service invoice quotes, billing, and other related procedures
• Investigate service complaints, evaluate, and suggest resolutions when possible
• Resolve customer inquiries about service-related questions, orders, and invoices
• Enter new customers into the system and update existing customer information (credit rating, tax information, etc.)
• Enter petty cash transactions on service order file room documentation
• Handle portal entries, including warranty claims and customer accounts receivable (AR)
• Utilize information technology tools and software, including phones, tablets, and Microsoft Office applications to daily tasks
• Other duties as assigned

Job Expectations

• Plan, direct, investigate, evaluate, schedule, dispatch, input, compile, and report on service information used for service records
• Maintain a high level of visual attention and mental concentration for significant periods of time
• Solve complex customer service problems involving multiple variables across customers, vendors, and internal teams
• Analyze service transactions and parts-related data to support accurate billing and scheduling
• Read, analyze, and interpret industry-related materials and technical documentation
• Communicate effectively with customers, vendors, and employees across multiple locations
• Ability to sit for extended periods
• Ability to exert up to 20 pounds of force to move objects, including parts and equipment

Education, Training, and Experience Requirements

• High school diploma or equivalent certificate
• Prior work experience in an office/dispatching environment is preferred
• Prior experience with information technology tools and office applications
• Customer service experience in a technical or service industry preferred

Benefits Include

• Performance-based bonus and pay increases
• Paid vacation time and sick time
• Health, vision, and dental plans
• Company-match retirement plan
• Qualified tuition reimbursement

Company Information

Founded in 1966, CONES Solutions is a commercial food and beverage equipment sales and service facility. Corporate headquarters located in Moline, Illinois with strategically located branch offices in central Illinois and eastern Iowa to provide superior service in the eastern half of Iowa, western and central Illinois.

The services provided by CONES Solutions include installation, in and out of warranty service, and parts distribution for a variety of hot and cold food equipment manufacturers. In addition, Cones sells and services a complete line of commercial refrigeration and beverage equipment.

Start a career with CONES Solutions that offers long-term stability, competitive pay, strong benefits, and opportunities for growth!

Salary Description

$17 - $20 /hour