Customer Experience Representative

Job Title: Customer Experience Representative

Location: Lake Zurich, IL (fully onsite)

Industry: Medical Equipment

Pay: $23 - $25 / Hourly

Benefits : This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Our client is a Global leader in the Medical Devices and Diagnostics Industry, dedicated to improving lives through their innovative products and solutions. They foster a collaborative and fast-paced work environment where every team member plays a key role in delivering exceptional service to a wide range of customers. This role offers stability, core business hours and work/life balance.

Job Description:

Calling all professional Customer Service, Administrative, Hospitality experienced candidates with order entry!! This role involves providing high-quality support to customers by managing orders, addressing inquiries, and resolving issues. The ideal candidate is technically savvy, customer-focused, detail-oriented, and thrives in a dynamic environment. A positive attitude and high attention to detail is critical to the success of this role.

Key Responsibilities:

• Process daily customer orders via phone, email, fax, and electronic systems.
• Respond promptly and professionally to customer inquiries and complaints.
• Manage the entire order fulfillment process, ensuring accuracy and timely delivery.
• Handle shipment, billing, warranty, and product-related inquiries.
• Support internal training initiatives for non-technical customer service processes.

Qualifications:

• High school diploma required
• Minimum of 2 years of product based customer service experience
• Strong technical skills, professional business correspondence and follow-up to utilize different software platforms
• Familiarity with SAP or Salesforce is a plus.
• Must be able to commute everyday onsite to Lake Zurich .

Additional Details:

This position is based on-site and involves working closely with cross-functional teams to deliver an exceptional customer experience. This role is very fast paced that requires patience and mature problem solving.

Perks:

• Beautiful office with cafe, newly remodeled work spaces
• Supportive, friendly and collaborative work environment
• Plenty of training and coaching
• Normal business hours, no weekends. Not a call center environment.
• Beautiful office, friendly and everyone works together
• Professional development and growth opportunities

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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