Audience Services Inbound Call Center Representative
STATUS: Part-time, N on-Exempt
HOURS: Up to 29 hours per week Through artistic excellence coupled with innovative, relevant programming; initiatives to connect with and grow new audiences; engagement with communities to ignite creativity across Chicago; and a modernized Opera House that is the setting for truly great experiences, Lyric is leading the advancement of opera. This collaborative vision will deliver ever more exciting, thought-provoking and inclusive audience and community experiences – while increasing the gravitational pull of our art form, our company, and our city. Lyric Opera of Chicago is looking for Call Center Representatives who are excited about the arts and enjoy talking about the tremendous upcoming performances and season. The Call Center Representatives take every chance to promote the opportunity to witness the magic of the opera while providing world-class customer service. DUTIES AND RESPONSIBILITIES:
- Answer inbound patron calls promptly with the intent to sell.
- Keep patrons updated on the status of their account funds, current tickets , and updated season information.
- Prepare for a primarily digital season renewal campaign.
- Demonstrate savvy sales skills to cross-sell and up-sell to best suit the patrons’ interests.
- Demonstrate the ability to solicit donations from patrons of Lyric Opera.
- Handle personal information with extreme confidentiality.
- Make outbound patron calls as needed.
- Assist with office projects.
- Other duties such as responding to emails and voice ma ils as assigned. As the business evolves, so may this role. Specific duties may change as Lyric’s leadership identifies the need at any time.
- Demonstrated customer service experience.
- Demonstrated ability to maximize sales and patron retention.
- Ticketing and/or phone experience is a plus.
- Outstanding telephone communication skills.
- Strong interpersonal skills.
- Demonstrated attention to detail and aptitude to stay organized.
- Ability to work and think independently, a motivated self-starter.
- Must have basic opera, classical music, or theater performing arts knowledge .
- Knowledge of Tessitura is a plus.
- Ability to work from a remote location and/or in an office.
- Must be able to work evenings and weekends.
- Onsite and remote training may be required.
- Sitting for extended periods .
- Flexible hours.
- Ability to perform essential functions with or without accommodation.
- Ticketing business hours: 9 am -5 pm Monday-Friday. Additional hours may be required if an event is scheduled.
Recommended Jobs
SailPoint Developer
: Responsibilities: Develop and implement identity and access management solutions using SailPoint IdentityIQ. Customize SailPoint workflows, rules, forms, and connectors. Integrate SailPoi…
Senior Associate, Deep & Dark Web Intelligence
Overview A leading digital intelligence, investigation, and risk advisory firm is currently seeking a Senior Associate to join its Deep & Dark Web Intelligence team. You will leverage both open…
Host
The Host / Hostess responsibilities include greeting guests, providing accurate wait times and escorting customers to the dining and bar areas. ... Ultimately, you'll ensure we provide excellent c…
Assistant Store Manager
At David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches her personal style-or the career that's …
Dental Hygienist
The Dentologie dental practice located in Evanston is seeking a kind and dedicated Dental Hygienist to join the team! Our Evanston practice (1601 Sherman, Suite B, Evanston, IL 60201) is located at …
Project Surveyor
Title Project Surveyor EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion…
Full-time newborn babysitter role available near Chicago, IL
Pay: $18 - $24 per hour Start Date: End of Month Location: Chicago, IL Job Description Full-time newborn babysitter role available. Must have experience with newborns. Duties include ca…
Electrical Engineer II
Job Responsibilities: Design and develop analog and DC power electronics for communications circuits. Undertake the initial assignment of developing analog and DC power for next-generation infr…
Shift Manager
Description We are Ozark Pizza Company a franchisee of Papa John's. We offer great jobs with lots of opportunities. Come join our awesome team. What We Offer: Salary: $16.00 - $18.00 per hou…