Host / Reservationist
10pin Bowling Lounge is seeking Host/Hostess for the front desk reception. No prior experience is necessary for this position but are seeking hospitality minded individuals willing to learn and train on the job.
The Host/Hostess will have the responsibility of providing an amazing bowling experience to our guests, greet them with a smile and deliver prompt, friendly and efficient service. They are responsible for assigning bowling lanes, distributing shoes, answering phones, directing guests, and monitoring activity on the lanes.Uniforms are required!
RESPONSIBILITIES
-Greets guests with a smile and provides them with information about 10pin’s services, promotions, pricing, and specials
-Efficiently and accurately operates all functions of the bowling computer system
-Answers phone with the proper greeting and provides prompt and accurate information
-Ensures maximum utilization of lanes through efficient control of guest flow
-Tracks lane availability and assigns open lanes
-Manages lane status and assists with any cleaning necessary on the lanes before seating any new guests
-Strong understanding our menu and brand
-Maintains a clean and organized work environment
-Properly notifies manager of any lane issues
-Cash handling: gives proper change and maintains accurate cash drawer
-Assists other employees with miscellaneous duties to prevent delays in guest service
-Promptly assists and responds to guest questions and seeks help from management and other employees as needed
-Graciously accommodates all scheduled parties and events
-Effectively manages the wait list
-Extend a friendly goodbye and invite all guests back to the venue
-Additional tasks as assigned by management
SKILLS & QUALIFICATIONS
-Superior customer service skills
-Ability to multitask
-Ability to work under pressure
-Strong communication skills
-TEAM PLAYER
-General math skills
-Must keep work area clean and organized
-Proactive and takes initiative
-Requires standing throughout shift
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