Telecom accounts payable billing specialist executive

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at [email protected] or call (217) 524-7514 for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students. To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history. Employment decisions are not made based on an applicant’s wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials .

Date: Oct 22, 2025

Location:

Springfield, IL, US, 62702-5170

Job Requisition ID: 50993

Job Requisition ID: 50993

Posting Date: 10/23/2025

Closing Date: 11/05/2025

Agency: Department of Innovation and Technology

Class Title: EXECUTIVE I - 13851

Skill Option: None

Bilingual Option: None

Salary: Anticipated starting salary: $5,928 monthly; Full range: $5,928-$8,493 monthly

Job Type: Salaried

Category: Full Time

County: Sangamon

Number of Vacancies: 1

Bargaining Unit Code: RC062 Technical Employees, AFSCME

Merit Comp Code: None

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as a Telecom Accounts Payable & Billing Specialist, organizing, planning, executing, controlling and evaluating the goals, objectives, and operation of the Telecom Accounts Payable & Billing functions. In this role, you will analyze and support the operations of the Invoice Verification Program through the detailed review, validation, and reconciliation of vendor invoices against Expense Management System EMS 11 service order and billing charges to ensure data accuracy, process integrity, and compliance with agency policies and financial controls. Additionally, this position will serve as an agency liaison for telecommunications billing help desk, using automated systems to manage and resolve inquiries related to billing, payments, and inventory. This position monitors, verifies and supports the execution of EMS billing runs to ensure timely, accurate processing of telecommunication invoices and researches, identifies, isolates, evaluates and corrects EMS issues, including performing clean-up functions. If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the DoIT Team!

As a State of Illinois employee, you receive a comprehensive benefits package including:

• Competitive Group Insurance benefits including health, life, dental and vision plans
• Flexible work schedules (when available and dependent upon position)
• 10 -25 days of paid vacation time annually (10 days for first year of state employment)
• 12 days of paid sick time annually which carryover year to year
• 3 paid personal business days per year
• 13-14 paid holidays per year dependent on election years
• 12 weeks of paid parental leave
• Pension plan through the State Employees Retirement System
• Deferred Compensation Program – voluntary supplemental retirement plan
• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility
  
  

For more information regarding State of Illinois Benefits follow this link:

Essential Functions

• Under direction, serves as a Telecom Accounts Payable & Billing Specialist for the Department of Innovation & Technology (DoIT), organizing, executing, controlling and evaluating the goals, objectives, and operation of the Telecom Accounts Payable & Billing functions.
• Analyzes and supports the operations of the Invoice Verification Program through the detailed review, validation, and reconciliation of vendor invoices against Expense Management System EMS 11 service order and billing charges to ensure data accuracy, process integrity, and compliance with agency policies and financial controls.
• Serves as an agency liaison for telecommunications billing help desk, using automated systems to manage and resolve inquiries related to billing, payments, and inventory.
• Monitors, verifies, and supports the execution of EMS billing runs to ensure timely, accurate processing of telecommunication invoices.
• Researches, identifies, isolates, evaluates, and corrects EMS issues, including performing clean-up functions.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
  
  

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college, preferably with coursework in business or public administration.
• Requires one (1) year of professional administrative experience in a public or business organization.
  
  

Specialized Skills

• Requires one (1) year of professional experience performing fiscal analysis, detailed review, and verification of complex telecommunications billing transactions, including file imports, media runs, and invoice reconciliation using enterprise systems such as EMS11, ARPS, SAP, or similar.
• Requires one (1) year of professional experience conducting specialized research and resolving discrepancies in telecom vendor billing such as call usage, fiber backbone, frame relay, Centrex, and access circuit charges.
• Requires one (1) year of professional experience operating and troubleshooting a telecommunications billing help desk, including managing tickets, coordinating with vendors/technical teams, and maintaining credit logs and production schedules.
• Requires one (1) year of professional experience planning, developing, and implementing procedural improvements for the Invoice Verification Program or equivalent billing workflows to enhance accuracy, audit readiness, and operational efficiency.
  
  

Preferred Qualifications

• One (1) year of professional experience performing fiscal analysis, detailed review, and verification of complex telecommunications billing transactions, including file imports, media runs, and invoice reconciliation using enterprise systems such as EMS11, ARPS, SAP, or similar.
• One (1) year of professional experience conducting specialized research and resolving discrepancies in telecom vendor billing such as call usage, fiber backbone, frame relay, Centrex, and access circuit charges.
• One (1) year of professional experience operating and troubleshooting a telecommunications billing help desk, including managing tickets, coordinating with vendors/technical teams, and maintaining credit logs and production schedules.
• One (1) year of professional experience planning, developing, and implementing procedural improvements for the Invoice Verification Program or equivalent billing workflows to enhance accuracy, audit readiness, and operational efficiency.
• Working knowledge of EMS and ARPS processing and procedures, with the ability to generate, interpret, and reconcile specialized reports on obligations, expenditures, charges, and credits.
• Ability to develop and maintain comprehensive documentation of billing procedures, controls, and work schedules to ensure continuity, audit compliance, and knowledge transfer.
• Ability to transition paper-based billing records to electronic workflows, including designing or refining data file processes, media imports, and automated logging to support audit readiness and streamline operations.
• Ability to analyze data to interpret complex billing and inventory data, identify trends or anomalies, and make data-driven recommendations to optimize telecom accounts payable and billing processes.
• Ability to develop and maintain cooperative working relationships with vendors, technical teams, and agency staff.
• Demonstrated verbal and written communication skills to clearly convey technical billing concepts, audit findings, and process recommendations to both technical and non-technical audiences.
  
  

Conditions of Employment

NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position.

• Requires the ability to verify identity.
• Requires employment authorization to accept permanent full-time position with State of Illinois.
• Requires the ability to pass a position specific, agency required background check.
• Requires self-disclosure of criminal history.
• Requires the ability to travel in performance of duties.
• Requires the ability to work overtime including scheduled, unscheduled, short notice, evening, weekends, and holidays.
• Requires the ability to work outside of normal hours to meet deadlines.
• Requires the ability to use agency supplied equipment such as laptop, personal computer, work cell phone, etc.
• Requires the ability to lift and carry objects or equipment weighing up to 10 pounds. This is considered light work as defined by the U.S. Department of Labor (20 CFR 404.1567(b)). Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds.
• The conditions of employment listed are incorporated and/or related to any duties included in the position description.
  
  

Work Hours: 8:00am-4:30pm, Monday-Friday

Work Location: 120 W Jefferson St Springfield, IL 62702-5170

Agency Contact: Elizabeth Bridges

Email: [email protected]

Posting Group: Leadership & Management

This position DOES contain “Specialized Skills” (as that term is used in CBAs).

The Department of Innovation & Technology (DolT) is the state's IT agency delivering an enterprise approach to statewide technology, innovation, and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.

Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

The Main Form Of Communication Will Be Through Email. Please Check Your “junk Mail”, “spam”, Or “other” Folder For Communication(s) Regarding Any Submitted Application(s). You May Receive Emails From The Following Addresses

• [email protected]
• [email protected]