Network Operations Technical Service Desk Lead

Job Description

Job Description

Education and Experience:

• Bachelor's degree in a relevant technical discipline with 2-4 yrs. of overall related experience; additional years of directly applicable experience may be accepted in lieu of a degree.
• Prior experience overseeing staff and diverse technologies to include NOC Analysts, Subject Matter Experts, and Network Engineers 24x7x365.
• Ability to work in a 24/7 operation.
• Currently possess an active Secret security clearance and be able to obtain and maintain a Top Secret security clearance.
• This is a MIDS Weekend shift position.

Responsibilities:

• Assist in providing direct technical support to government customer.
• Oversee contractor support staff for the DISA-provided services in our 24x7 Global Network Support Center (GNSC) located at Scott AFB.
• Oversee the operations of the GSMO Shift Controllers throughout multiple technology groups.
• Work closely with the other functional managers (O&M, RF, CM, DCCC, & Engineering) and senior NOC management to ensure cross functional processes and procedures are monitored and adhered to.
• Provide situational awareness to government customer on a variety of technology based issues impacted the DoD networking systems and ensures GSMO leadership is aware of highly visible network outages.
• Ensure efficiency by identifying areas of improvement and recommending procedural changes that enables the Government to attain integrated outcomes that are effective.
• Mitigate risks by ensuring staff meet and exceed contractual requirements by directly interacting with operations team.
• Assign tasks to contractor personnel, supervising on-going technical efforts, and managing contract performance identified by the customer.

Technical Knowledge

• ITIL certification.
• Hold DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent)

Clearance/Citizenship:

• Secret
• Must be US Citizen

Travel Requirements:

This position will involve less than 10% travel

Location: Scott Air Force Base, IL.