Bilingual CSR (Haitian Creole-English)

Job Description

Job Description

Bilingual Customer Service Representative (Haitian Creole-English)

Do you enjoy helping people and solving problems? Are you looking for a workplace where teamwork, growth, and exceptional customer care are front and center? American Freedom Insurance Company (AFIC) invites you to join our team as we expand in Illinois, Indiana, Pennsylvania, Tennessee, and soon Texas. As an “A+” Superior-rated company by A.M. Best, we are proud of our industry-leading customer service in the nonstandard auto insurance market—and we're looking for someone like you to keep driving us forward!

This position is located in Mount Prospect, IL.

What We’re Looking For

We’re seeking a bilingual (Haitian Creole-English) Customer Service Representative with a passion for assisting customers, handling inquiries, and keeping things running smoothly. If you're organized, responsible, and confident on the phone, you’ll be a great fit for this role. When a customer calls and hears, “ Mèsi paske w rele American Freedom Insurance, kijan nou ka ede w?” (“Thank you for calling American Freedom Insurance, how can we assist you?”), you’ll be responding with empathy and clarity.

Qualifications

• Fluent in French or Haitian Creole and English
• Strong attendance and dependability
• Experience in customer service, call centers, or collections
• Detail-oriented with clerical or data entry experience
• Excellent communication and phone skills
• Comfortable with multi-tasking in a fast-paced environment
• Solid PC skills and a typing speed of at least 30 wpm
• High school diploma or equivalent (insurance experience is a plus!)

Your Day-to-Day
In this role, you’ll be the first point of contact for our customers, ensuring they receive the help and support they need:

• Answer Calls & Assist Customers: Respond to inquiries with professionalism and care, whether they’re reporting claims or seeking assistance
• New Claims Reporting: Help customers start their claims journey with efficiency and empathy
• Data Entry: Accurately gather and enter confidential information into our systems
• Deliver Excellent Service: Uphold AFIC's commitment to quality, leaving customers with a positive experience

Why AFIC?

AFIC offers a collaborative, inclusive, and casual work environment with competitive benefits to support your growth and well-being.

Perks & Benefits

• Financial Security: 401K with up to 6% company contribution
• Health & Wellness: Comprehensive health insurance plans through Blue Cross Blue Shield, access to telemedicine services for virtual healthcare consultations, plus vision and dental options
• Work-Life Balance: Monday-Friday, 8 am-5 pm CST, with occasional Saturdays; PTO and holiday pay
• Career Development: Paid training, ergonomic workstations, and state licensing reimbursement, professional development with advancement opportunities
• Employee Recognition: We celebrate work milestones to show appreciation for your contributions
• Great Culture: Enjoy company-paid lunches, outings, referral bonuses, office casual dress code, free parking, and more!

If you’re ready to grow with a company that values your bilingual skills and commitment to service, apply today and start your journey with AFIC!

Applications for this position are accepted on an ongoing basis; this posting will remain open until the position is filled. Interested candidates are encouraged to apply the same day they view this posting.

For more information about American Freedom Insurance, please visit

American Freedom Insurance Company (AFIC) is a midsized, profitable, and expanding nonstandard automobile insurance company doing business in Illinois, Indiana, Pennsylvania, Tennessee and Texas. We are looking for highly motivated, driven, and dedicated individuals to contribute in a fast paced, expanding organization.

Company Description

American Freedom Insurance Company (AFIC) is a midsized, profitable, and expanding nonstandard automobile insurance company doing business in Illinois, Indiana, Pennsylvania, Tennessee and Texas. We are looking for highly motivated, driven, and dedicated individuals to contribute in a fast paced, expanding organization.