Front Desk Receptionist/Customer Service Representative

LaSalle Network is partnering with a growing organization to identify a Front Desk & Customer Experience Specialist. This fully onsite position serves as the face of the company, providing a welcoming experience for guests, employees, and customers while supporting front desk operations, customer service, inventory management, and order processing.

This role is ideal for someone who enjoys interacting with people, thrives in a fast-paced environment, and takes pride in creating exceptional customer experiences while keeping operations running smoothly behind the scenes.

Why Join This Team?
This position offers the opportunity to gain exposure to multiple areas of the business, including customer service, operations, quality assurance, product development, and sales support. The ideal candidate will have the opportunity to take ownership of key processes, contribute to operational improvements, and make a direct impact on customer satisfaction.

Key Responsibilities
Front Desk & Office Administration

• Serve as the first point of contact for visitors, creating a professional and welcoming environment

• Manage visitor check-in procedures and front desk operations

• Answer and route incoming phone calls

• Coordinate incoming and outgoing mail, packages, and deliveries

• Assist with facility-related concerns and administrative support as needed

Customer Service & Customer Experience

• Respond to customer inquiries via phone, email, website submissions, and social media channels

• Resolve customer concerns and escalations in a timely and professional manner

• Monitor customer feedback and reviews across company platforms

• Maintain positive customer relationships through proactive communication and follow-up

• Ensure customer inquiries are handled accurately and efficiently

Inventory Management & Order Processing

• Manage and maintain replacement parts inventory

• Process replacement part orders for both dealer and direct customers

• Monitor customer portals for orders, shipping notifications, and updates

• Conduct inventory counts and investigate discrepancies

• Ensure accurate order fulfillment and inventory tracking

• Collaborate with internal teams to support customer and operational needs

Qualifications

• High School Diploma or equivalent required

• 1–3 years of customer service, reception, front desk, or administrative experience

• Proficiency with Microsoft Windows and Microsoft Office applications

• Experience working in a fast-paced, customer-facing environment preferred

Physical Requirements

• Primarily desk-based role

• Sitting up to 90% of the workday

• Standing up to 20% of the workday

• Extensive use of computers and telephones

• No travel required

Schedule, Work Environment, & Benefits

• 100% onsite in Vernon Hills

• Monday–Friday: 8:00 AM–4:30 PM or 8:30 AM–5:00 PM

• Compensation: $20/hr-$22/hr

• LaSalle Network consultants are eligible to enroll in benefits. For details, visit

If you enjoy creating positive customer experiences, staying organized, and supporting a variety of business functions, we'd love to hear from you.