Help Desk Technician Tier 1

Program Overview

About The Role

Join Peraton's mission-critical team supporting secure, real-time data delivery across complex operational environments in direct support of our nation's warfighters. If you are driven by national security and energized by cutting-edge C 2I SR capabilities, sensor integration, and resilient data transport solutions, we invite you to join our team.

We are seeking highly cleared professionals who excel at the intersection of advanced communications infrastructure, distributed systems, and mission assurance where reliability, security, and performance are paramount.

Specifically, we are looking for a TS/SCI cleared Help Desk Technician Tier 1 - Junior to support this mission at Pope Army Airfield, North Carolina .

Responsibilities:

As a Help Desk Technician Tie r 1 - Junior you will provide technical and management leadership for all equipment and information support functions across the Task Order. Your responsibilities include:

• Performs initial diagnostic steps to identify the nature of the problem, following established scripts and procedures.
• Provides basic technical assistance and support for common hardware and software issues related to C2ISR systems.
• Assists users with account lockouts, password resets, and basic connectivity checks.
• Escalates complex or unresolved issues to higher-tier support personnel, providing clear and concise problem descriptions.
• Contributes to maintaining the help desk knowledge base by documenting frequently asked questions and basic resolutions.
• Gathers information from users to accurately document reported issues and system behavior.
• Ensures adherence to established help desk policies and procedures for incident logging and resolution.
• Supporting operations 24 hours a day, seven days a week, 365 days a year (24/7/365) – shift work
• Utilize the following Role Specific Tools: Service Desk ticketing systems (ServiceNow, Remedy); knowledge base repositories; remote desktop support tools (Microsoft Remote Desktop, TeamViewer); collaboration platforms (Microsoft Teams, Zoom, Outlook); PC diagnostic utilities; network connectivity testers; audio visual troubleshooting tools; inventory and asset management systems; documentation templates for procedures and trouble logs.

Qualifications

Require d qualifications :

• Previous experience as a Help Desk Technician Tier 1 or similar role supporting a DoD customer at the C CMD leve l
• Minimum of 1year’ experience with a BS/BA o r 5years’ experience with no degree .
• A current, active DoD security clearance at the TS/SCI level
• US citizenship is required
• DoD 8140 role for WRC: 411; Element: IT; Work Role: Technical Support Specialist; Proficiency Level: Basic / ability to obtain

Des i red Qualifications:

• DoD-approved IA baseline certification for ADP-III/IT-III based on the IAT level and CE/Operating System (OS) certificate within six months of the assignment.

Work Environment:

• Location:  Pope Army Airfield, NC.
• On-site expectations : Full -time on-site presence required for equipment management and asset tracking
• Travel: May require occasional travel to CONUS and OCONUS sites for logistics coordination and facility assessments

Why Join Us?

• Be part of a mission-critical team supporting our nation’s elite and its mission partners in delivering cutting-edge C2ISR capabilities
• Work in a dynamic and collaborative environment supporting critical national security operations
• Manage cutting-edge communications and sensor systems that directly impact operational readiness
• Access to professional development opportunities and career growth within the intelligence and cybersecurity community
• Opportunity to work with advanced tactical communications technologies and AISR systems

#C2ISR

SCA / Union / Intern Rate or Range

Details

Target Salary Range: $51,000 - $82,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

Benefits Statement: Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at

Application Duration Statement: The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.