Lead Product Owner
Caterpillar Inc.
Peoria, IL
Career Area Technology, Digital and Data Job Description Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better, more sustainable world. Job Summary As a Lead Product Owner , you will play a critical role in executing Caterpillar’s Digital Strategy by driving the vision, roadmap, governance, and operational excellence of Adobe Experience Manager (AEM) and Adobe Experience Cloud solutions. You will own end‑to‑end product lifecycle management, incorporating IT Service Management (ITSM) principles to ensure reliability, scalability, and quality across global digital platforms. This role requires strong product ownership experience, deep collaboration across technical and business teams, and the ability to balance innovation with operational efficiencies grounded in ITSM frameworks such as Incident, Problem, Change, Request, Knowledge, and Configuration Management . What You Will Do Product Ownership & Strategy
- Own the product vision, strategy, and roadmap for AEM and Adobe Experience Cloud products.
- Lead feature intake, backlog prioritization, and alignment with business objectives.
- Ensure platform stability, compliance, reliability, and supportability using ITSM processes and metrics.
- Oversee incident, problem, and change management processes for the AEM platform.
- Partner with AEM leads to evaluate recurring issues, identify root causes, and drive permanent fixes.
- Manage platform change requests with full visibility into scope, impacts, risk, cost, and approvals.
- Govern SLAs, KPIs, and operational dashboards for AEM and related services.
- Ensure proper creation, maintenance, and quality of knowledge articles, runbooks, and support documentation.
- Synchronize with engineering, QA, release managers, site reliability engineering (SRE), and DevOps teams to ensure seamless platform delivery.
- Partner with marketing teams to combine marketing strategy with appropriate Adobe capabilities.
- Collaborate with global support teams (onshore/offshore) to ensure consistent service levels.
- Identify and track design, reliability, integration, and maintenance issues.
- Consolidate feedback from customers, dealers, field staff, and digital teams.
- Provide guidance for AEM integrations, infrastructure dependencies, and performance optimization.
- Support and lead major releases, upgrades, deployments, and platform enhancements.
- Define UAT strategies, acceptance criteria, and testing approaches.
- Ensure compatibility of AEM solutions across systems, integrations, and user groups.
- Partner with business users to develop meaningful end‑to‑end validation.
- Progressively complex professional experience.
- Experience as a Product Owner/Manager, Lead Business Analyst, or Senior Project/Program Manager.
- Experience leading technical teams and managing multiple projects simultaneously.
- Experience working within ITSM processes (incident, change, problem).
- Strong communication, organization, and stakeholder management skills.
- Ability to handle sensitive, complex, or high-visibility issues.
- Excellent written and verbal communication abilities.
- Experience with Adobe Experience Manager (AEM) or HCL Commerce.
- Understanding of how marketing strategy aligns with Adobe digital experience technologies.
- Hands-on experience with Agile tools (Jira, DevOps, Rally, Mingle, etc.).
- Experience with global onshore/offshore delivery models.
- Familiarity with ITIL or ITSM certifications (ITIL v3/v4, HDI, etc.).
- Experience collaborating with SRE/DevOps teams on reliability and performance improvements.
- Product Owner certification (CSPO, SAFe POPM, etc.).
- Strong understanding of SDLC, cloud platforms, and enterprise technology environments.
- Medical, dental, and vision benefits*
- Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
- 401(k) savings plans*
- Health Savings Account (HSA)*
- Flexible Spending Accounts (FSAs)*
- Health Lifestyle Programs*
- Employee Assistance Program*
- Voluntary Benefits and Employee Discounts*
- Career Development*
- Incentive bonus*
- Disability benefits
- Life Insurance
- Parental leave
- Adoption benefits
- Tuition Reimbursement
- These benefits also apply to part-time employees
Posted 2026-01-27
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