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Disputes and Deductions Analyst

Reyes Coca-Cola Bottling
Niles, IL
Disputes and Deductions Analyst Location Niles, IL : Join the leading beverage provider, Reyes Coca-Cola Bottling!
  • Shift: Full Time, 1st shift (8am-5pm)
  • Benefits: Medical, Dental, Vision, 401K Match, PTO, Education Reimbursement
If you enjoy our products, you'll really enjoy being a part of our team! Pay Transparency Statement: The compensation philosophy reflects the Company's reasonable expectation at the time of posting. We consider a number of factors when making individual compensation decisions including, but not limited to, skill sets, experience and training, and other business needs. This role may also be eligible to participate in a discretionary incentive program, subject to the rule governing the program. Position Summary: The Disputes and Deductions Analyst plays a critical role in the verification of the validity of customer deductions and resolution of all customer-related disputes including Pricing, Quantity, Tax, Discounts, Rebates and Contracted Marketing Arrangements. This position identifies the Accounts Receivable (AR) Balances as being short paid due to a dispute. The Disputes and Deductions Analyst assists in driving resolution of process issues that are the root causes for the disputes as well as proposes improvements where necessary to drive operational excellence. This position collaborates with all AR functions including Cash Application, Collections, Sales, Pricing, Operations, and other departments, as necessary. Position Responsibilities may include, but not limited to:
  • Research and resolve deductions across assigned strategic accounts including monitoring trends and identifying root causes for repetitive issues
  • Manage and process deductions and reach final resolution
  • Collaborate with internal and external partners, brokers, Sales, IT, Finance, Customer Service and Logistics teams to resolve or dispute deductions on customer accounts
  • Dispute invalid deductions and recover funds from customer accounts
  • Communicate with the company's sales force and customer contacts on a regular basis to resolve deduction issues
  • Ensure that the correct reserves are in place at month-end close to reflect accurate collections risk on disputed AR
  • Provide necessary information for upload to customer portals and the company's SAP system as needed to match and clear for valid deductions or to dispute and propose rebills
  • Ensure all open deductions are closed in a timely manner
  • Research any unresolved deductions and escalate appropriately to ensure quick resolution
  • Provide AR and deduction related documentation and support to internal and external auditors
  • Identify trends and implement ways to mitigate invalid deductions to ensure full revenue is recognized
  • Provide weekly and monthly reporting to management as needed on customer accounts
  • Other projects and duties as assigned
Required Skills and Experience:
  • Bachelor's Degree in Accounting, Finance, or Business and 2 plus years of experience in AR, Collections or Dispute Management or HS Diploma/GED and 5 plus years of experience in AR, Collections or Dispute Management
  • Excellent follow up and follow through skills
  • Ability to meet critical deadlines
  • Detail-oriented mindset
  • Strong written and verbal communication skills and interpersonal skills
  • Ability to interact effectively with team members/management to convey information and to receive work direction
  • Customer oriented mindset
  • Ability to adjust priorities in a rapidly changing environment
  • Strong analytical skills
  • Ability to develop plans that deliver results
  • Intermediate knowledge of Microsoft Word and Excel
  • This position must pass a post-offer background and drug test
Preferred Skills and Experience:
  • Master's degree
  • CPA
  • SAP experience
  • Lean Six Sigma knowledge
Physical Demands and Work Environment : Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Due to the nature of our business in regard to such things as delivery schedules, order inputs, selection, and Department of Transportation Hours of Service, overtime, attendance and punctuality are essential job functions. Should an individual in this classification not be able to adhere to this requirement due to a disability, they should contact their Human Resources department to see what, if any, reasonable accommodation may be made.
Posted 2025-08-06

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