Patient Engagement Specialist - Naperville, IL
- Maintain daily on-site presence at partner cardiology practices
- Pre-screen patients for eligibility and notify practice providers of prospective patient enrollments through program and technology education
- Verify patient program eligibility and elicit feedback from practice providers on enrollment potential
- Conduct enrollment onboarding sessions with patients
- Maintain documentation in the Karoo Health Kohere.AI system, and partner cardiologist systems for tracking and reporting purposes
- Drive patient enrollment by providing an overview of the Karoo Health program and Model of Care through patient education and interaction to ensure patients understand program services and benefits
- Support practice providers by enrolling patients into the program and facilitating assignment and transfer to the virtual team for continued services
- Coordinate with the partner cardiology practice to provide insight into the patient’s care journey
- Regularly interact with practice staff to provide line-of-sight into patient admissions, readmissions, and ED visits
- Manage inbound calls from patients responding to inquiries about enrollment and ongoing engagement with the Karoo Care Program
- Implement strategies to appropriately enroll patients in the program
- Provide in-services and presentations to practice partners regarding the Karoo Health program
- Communicate regularly with all members of the interdisciplinary team to share key information, coordinate tasks and provide support for the enrollment process
- Special projects, initiatives, and other job duties as assigned
- High school graduate or equivalent
- Community Health Worker/Partner, Medical Assistant, LPN
- Cardiac-experience preferred
- Minimum three years of related experience in health care and/or physician clinic/practice setting
- General understanding of enrollment and billing processes and procedures
- Strong interpersonal skills and ability to quickly establish rapport with providers and patients
- Highly comfortable in group/team dynamics and able to fit in with clinic staff and teams
- Confidence in explaining new programs and initiatives to people/patients; ability to connect and engage with people comfortably
- Experience with team collaboration and coordination of care with external sources
- Exceptional communication skills and can practice active listening
- Strong written communication skills
- Comfort with ambiguity and a fast-paced culture; you can adapt and approach problems with a solution-oriented mindset
- Ability to utilize data to make informed decisions
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