Senior Level Technical Support Analyst
- Previous experience working in a call center or help desk environment preferred
- Experience in data entry or with an IT Retailer or Supplier (e.g., Best Buy, Geek Squad, Office Max)
- Excellent communication and customer service skills
- Knowledge of Windows and Office 365
- Knowledge of CSP and Microsoft Partner Center
- Managing several priorities in an ever-changing environment
- Plan, develop, and implement training on products and sales techniques
- Strong verbal, written, and presentation skills
- Reliable transportation to the office on weekdays
- Any certifications such as A+ or MTA preferred French Speaking is a plus
- Must be organized and self-motivated
- High energy personality
- Ability to motivate team members to meet or exceed expectations through positive reinforcement
- Goal oriented
- Responsible for maintaining a professional relationship with clients
- Proprietary troubleshooting techniques to resolve a customer’s technical issues
- Deliver service and support to end-users via phone
- Documenting call history for service events
- Have a working knowledge of client processes
- $19-21/hr. Base on Experience and Qualifications
- Paid time off
- Comprehensive benefits including Health, Dental, Vision, Life Insurance, and 401(k)
- Paid training and advancement opportunities
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