Senior Manager Information Governance
- Serve as the primary operational lead for the firm’s information governance program, with responsibility for day-to-day execution, issue triage, and prioritization.
- Act on behalf of the Records Management Director in routine information governance decisions and operational matters, escalating material risks or exceptions as appropriate.
- Partner with the Director to develop and implement the firm’s information governance strategy, including leading practices and methodologies to support the management of firm and client information.
- Advise on operational and compliance responsibilities related to the lifecycle management of client and administrative records, and oversee a systematic, legally defensible process for the disposition of unneeded information.
- Collaborate with firm administration and practice groups to identify business requirements and automate information governance processes.
- Support global project teams in addressing policy questions and interpreting and implementing effective information governance practices.
- Serve as a champion of current and potential capabilities of NetDocuments (NetDocs), the Firm’s document management system, and lead efforts to drive adoption and continuous improvement of NetDocs and related applications.
- Manage NetDocs cabinet administration and other support activities required for a mission-critical application.
- Provide high-touch support for lawyers to resolve NetDocs inquiries and issues.
- Own the ongoing operation and effectiveness of information governance controls, including access restrictions, ethical walls, retention enforcement, and disposition workflows.
- Identify, assess, and remediate information governance risks, including access control failures, misconfigurations, and process breakdowns, in coordination with IT, OGC, and other stakeholders.
- Define and promote processes and procedures to improve the performance, stability, and integration of NetDocuments and related third-party applications.
- Coach, mentor and educate firm personnel to promote awareness of and compliance with firm information governance policies.
- Develop and execute strategic initiatives and objectives aligned with the firm’s information governance priorities.
- Provide advice and propose solutions for complex and/or technical information governance and/or information technology issues.
- Responsible for program for securing information to comply with ethical and confidential screens as required to satisfy client or regulatory requirements.
- Responsible for ensuring that records subject to an Office of General Counsel document hold are identified, preserved, collected and released.
- Track key performance indicators and prepare executive-level reporting for the Director and firm leadership that highlights risk posture, trends, and decision points.
Education and/or Experience:
Required:
- Bachelor’s degree or equivalent experience
- Significant records management, information governance, compliance, security or related experience
- Demonstrated managerial experience
- Substantial hands-on experience delivering process, operational, technical improvements to address process gaps, mitigate risks, and eliminate inefficiencies with how information is acquired, used, stored, retained and disposed
- Strong understanding of data privacy and IT security control methodologies
- Demonstrated ability to analyze many different types of problems, evaluate potential solutions, make decisions and develop/implement complete and creative solutions
- Strong aptitude for information technology to understand and effectively address evolving needs related to electronic records management
- Expertise with information governance models and frameworks
- Experience operating information governance programs in a large, global law firm or similarly regulated professional services environment.
- Demonstrated ability to develop and/or execute on strategic direction and objectives
- Advanced skills and understanding of technologies and the underlying process surrounding data and information control
- Proficient in technical writing and creation of policies, standards, procedures and guidelines
- Strong knowledge of document management systems functionality, including security.
- Proficient in records or content management applications such as iManage, NetDocs, FileTrail, or LegalKEY Records Management
- Professional designation as an Information Governance Professional (IGP), Certified Information Privacy Professional (CIPP), Certified Records Manager (CRM) or similar certification.
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Job ID: 7516
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