Treatment Coordinator

Lake County Oral Surgery is seeking an experienced and organized Treatment Coordinator to join their team in Gurnee, IL. TThis role is essential in ensuring a smooth and welcoming experience for patients. The ideal candidate will assist with scheduling, patient communication, and administrative tasks while providing excellent customer service. With a commitment to delivering exceptional care, the practice values a team member who can help patients feel comfortable and informed throughout their visit. If you're looking to join a supportive team that prioritizes patient care and positive outcomes, this could be a great opportunity for you!

Benefits for the Treatment Coordinator:

• Health Insurance

• 401(k)/IRA retirement plan

• PTO

• Paid Holidays

• CE credit reimbursement

• Uniform reimbursement

• Training on-site

Schedule for the Treatment Coordinator:

• Monday - Friday: 8AM - 5PM

• Saturday: 8AM - 1PM (1-2 a month)

Responsibilities and Requirements of the Treatment Coordinator:

• At least 2 years of dental treatment coordinating experience preferred

• Greet patients warmly, discuss treatment plans, and answer questions to ensure understanding.

• Schedule, confirm, and follow up on appointments, optimizing patient flow and efficiency.

• Present and explain financing options, handle billing, activate contracts, and manage payments.

• Coordinate with the insurance team for verification, claims, and notify patients of benefits.

• Follow up on missed appointments, delinquent fees, and insurance verification issues.

• Assist in treatment planning, documentation, and drafting referral letters and consents.

• Educate patients on oral surgery care, oral hygiene, and post-treatment instructions.

• Conduct new patient welcome calls and confirm new patient appointments.

• Use practice management software to maintain accurate records and treatment updates.

• Collaborate with team members, participate in meetings, and support a positive work environment.

• Must be detail oriented, organized, and personable with patients.