Insurance Compliance Director

ARMStrong Insurance Services is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Brown & Joseph, Paragon, SubroIQ, and NEIS, each a powerhouse in their own right, providing specialized expertise in debt management and financial services.

Brown & Joseph is seeking a Compliance Director as we continue to grow our team! This leadership role is responsible for developing, implementing, and overseeing the company's compliance program, ensuring adherence to all relevant laws, regulations, and ethical standards. This involves creating policies, conducting audits, providing training, and managing compliance-related risks.

Job Responsibilities: 
Regulatory Compliance:

• Ensuring the organization complies with applicable laws, regulations, and industry standards.
• Monitor regulatory developments and implement the necessary changes in compliance programs.
• Develop and maintain an up-to-date knowledge of industry-specific regulations
• Establish protocols for responding to regulatory inquiries, audits, and enforcement actions, and provide guidance to executive leadership on emerging regulatory developments, and their potential impact on business operations.
• Tracking complaints, drafting responses, and using data in complaint management system to identify risks in compliance or repeated offenders.
• Contract review and overseeing defense of litigation against ARMStrong companies.

Policy and Procedure Development:

• Drafting, reviewing, and updating compliance policies and procedures to address current and emerging regulations.
• Establish a framework for the development, approval, and dissemination of compliance policies across the organization, ensuring that policies are clear, accessible, and easily understood by employees at all levels, and periodically review policies to assess effectiveness and make necessary adjustments to address emerging risks and regulatory changes.

Risk Assessment and Management:

• Identifying, assessing, and mitigating compliance risks across the organization.
• Conduct regular risk assessments to identify vulnerabilities in compliance frameworks.
• Implement risk mitigation strategies that balance business objectives with regulatory obligations, establish reporting mechanisms, and work closely with IT, HR, and finance teams to manage operational, reputational, and financial risks related to compliance.

Monitoring and Auditing:

• Conducting regular audits and monitoring activities to ensure compliance with established policies and procedures.
• Overseeing internal controls, audits, and compliance reporting.
• Maintain internal monitoring systems to detect and prevent compliance violations.

Licensing, Renewals and Examinations:

• Maintaining a comprehensive list of all licenses and their renewal dates.
• Preparing and submitting renewal applications, ensuring accuracy and completeness.
• Liaising with regulatory bodies and internal teams to facilitate the renewal process.

Reporting and Communication:

• Preparing reports on compliance activities and communicating findings to senior management and relevant stakeholders.

Incident Management:

• Investigating and responding to potential compliance violations or incidents.

Job Requirements: 

• Strong understanding of relevant laws, regulations, and industry standards.
• Excellent leadership, communication, and interpersonal skills.
• Strong analytical and problem-solving skills.
• Experience in developing and implementing compliance programs.
• Experience in a highly regulated field (collections industry experience highly preferred).
• Ability to work independently and as part of a team.
• Bachelor's degree in a related field: (e.g., law, business, finance or JD).
• Relevant certifications: (e.g., Certified Compliance and Ethics Professional) are preferred.

Compensation and Benefits:

• Full benefit package with health, dental, vision, life and disability coverage options
• Generous paid time off policy and 9 paid holidays
• $110,000 - $130,000 per year (DOE)
• 401(k) plan with company matching and immediate vesting

We look forward to you joining the team!

ARMStrong Insurance Services is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.