Universal Agent Ambassador- Sports Illustrated Chicago Resort

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

We Put the World on Vacation — The SIR Way

At Sports Illustrated Resorts , we don’t just welcome guests, we create experiences where sports, lifestyle, and travel come together. As part of Travel + Leisure Co. , the world’s leading vacation ownership company, we’re building a new kind of resort experience—one rooted in energy, connection, and unforgettable moments.

This is where champions come to stay and where your career can level up.

The Role: Be the First Impression. Set the Tone.

The Universal Agent Ambassador (UAA) is the face of the resort, owning the arrival experience and creating an immediate connection with every guest who walks through the door.

You’ll manage the flow of the lobby, support front desk and PBX operations, and deliver concierge-style service that turns a stay into an experience.

This role is all about energy, awareness, and creating moments that matter.

How You’ll Make an Impact

• Own the Arrival Experience
  Greet every guest with confidence and energy - setting the tone from the first interaction
• Control the Game Flow (Lobby Management)
  Manage lobby traffic, reduce wait times, and ensure a smooth, organized arrival experience
• Support Front Desk Operations
  • Assist with check-in and check-out processes
  • Handle payments and folios accurately
  • Prepare arrival packets and welcome materials
• Be the Communication Hub
  • Operate PBX and direct calls with professionalism
  • Coordinate with internal teams to resolve guest needs quickly
• Deliver Elevated Concierge Service
  • Provide recommendations for local experiences, events, and hot spots
  • Anticipate guest needs and create personalized moments
• Problem Solve in Real Time
  Address guest questions or concerns with urgency, ownership, and follow-through

What You Bring to the Team

• High School diploma or equivalent
• 1+ year of customer service experience (hospitality preferred)
• Front desk or hotel operations experience is a plus
• Strong communication skills (written and verbal)
• Ability to multitask and stay composed in a fast-paced environment
• A team-first mindset with a passion for delivering great experiences

Bonus Points For:

• Vacation ownership experience
• Reservation system knowledge

What Makes You a Great Fit for SIR

• You bring energy and personality to every interaction
• You thrive in a high-energy, guest-facing environment
• You take pride in being the first impression of the brand
• You don’t just answer questions - you create experiences

Why This Role Matters

At SIR, every guest interaction is part of a bigger story. As a UAA, you’re not just supporting operations - you’re helping build a brand that connects people through sports, travel, and unforgettable moments.

You set the tone. You create the vibe. You make it memorable.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off. • Medical • Dental • Vision • Flexible spending accounts • Life and accident coverage • Disability • Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)• Wish day paid time to volunteer at an approved organization of your choice • 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)• Legal and identity theft plan • Voluntary income protection benefits • Wellness program (subject to provider availability)• Employee Assistance Program

Compensation

The hourly rate for this role is $16.00 - $16.60 plus commissions and bonuses.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected] , including the title and location of the position for which you are applying.