Customer Engagement Applications Engineer

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop smartphone wearable device voice-controlled gadget flexible screen VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles integrated circuits packaging printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists engineers data scientists and problem-solvers work together with the worlds leading technology providers to accelerate the delivery of tomorrows electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

SPTS wafer processing solutions include market-leading silicon etch dielectric etch dry-release etch PVD PECVD and molecular vapor deposition (MVD) available with a range of wafer-handling options applicable to R&D pilot production or volume production environments. SPTS is headquartered and has its main manufacturing facility in Newport UK with additional manufacturing in Allentown Pennsylvania. SPTS operates across 19 countries in Europe North America and Asia-Pacific and offers comprehensive service and spare parts support through a worldwide network of service centers and qualified local agents.

Job Description/Preferred Qualifications

Role Description

Working as part of Etch Business unit team the primary responsibilities of this role will be to perform field engineering & application activities related to Etch semiconductor thin film technology.

This will involve working on several different process module types and a huge range of applications at multiple customer sites collecting data investigating problems & generating new processes to meet the customer requirements as well as an element of hardware testing. Additional responsibilities would include writing technical reports for both internal and external use.

This role will also involve advising both KLA field teams and other members of the Newport team on escalation status application development and process tuning

This position will be based in Taiwan and reporting directly into UK business unit. Role will involve some international travel.

Key Duties

Problem Solving & Trouble Shooting

• Supporting key customer escalations in the region
• Data collection & analysis reporting
• Detailed problem solving using 8D methodology

Product & Process development

• Identifying weaknesses in the product based on customer needs
• Develop solutions on site with customers for those needs using existing toolset
• Where outside toolset capability feeding back customer developments engagement & needs to UK business unit
• Develop new processes in line with KLA roadmaps
• Plan work and implement solutions in a safe logical and timely manner

Tool Qualification

• Together with the field team obtaining field acceptance on customers sites

For this role we are looking for someone who:

• Ability to communicate clearly in verbal and written forms with UK and Taiwanese engineering teams
• Has some industry experience (ideally Semiconductor)
• Educated to Degree level (or equivalent experience) in a chemistry physics or other relevant field

The ideal candidate will have:

Experience directly with Etch process development & applications with some Etch hardware knowledge in semiconductor industry would be highly advantageous.

• A Creative and innovative approach to problem solving leading to novel but practical solutions.
• The foresight and ability to collect filter and analyse data to solve complex problems.
• Good analytical skills including the ability to be hands on in fabs measuring films coordinating activities from experiment to result & reporting
• Good oral and written communication skills
• The ability to work both autonomously and as part of a small team.

Minimum Qualifications

Doctorate (Academic) Degree and related work experience of 3 years; Masters Level Degree and related work experience of 6 years; Bachelors Level Degree and related work experience of 8 years

Base Pay Range: $115900.00 - $197000.00 Annually

Primary Location: USA-OR-Hillsboro-Beaverton-KLA

KLAs total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical dental vision life and other voluntary benefits 401(K) including company matching employee stock purchase program (ESPP) student debt assistance tuition reimbursement program development and career growth opportunities and programs financial planning benefits wellness benefits including an employee assistance program (EAP) paid time off and paid company holidays and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role level and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors including state minimum pay wage rates location job-related skills experience and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable your recruiter can share more about the specific pay range for your preferred location during the hiring process.

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us at

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