Communication and Change Management Business Systems Analyst - Temp to hire

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Job Title: Communication and Change Management Business Systems Analyst

Department : Business Systems / IT / Change Management
Reports To : Change Management Lead / IT Manager / Project Manager

Please note additional position details below:

• This is a Temp-To-Hire, W-2 position. We are not able to do 1099 or C2C.
• It is a fully remote role that will need to be based in the U.S.
• You must meet our U.S. Eligibility requirements for work authorization as noted under "Additional Information" at the bottom of the job description.

Job Summary:

The Communication and Change Management Business Systems Analyst is responsible for bridging the gap between business needs and technology solutions, with a focus on driving effective communication and managing organizational change. This role involves analyzing business processes, identifying areas for improvement, and ensuring smooth adoption of new systems or processes through strategic communication and change management initiatives.

The ideal candidate will have a strong understanding of business systems, excellent communication skills, and expertise in change management methodologies to support successful project delivery and user adoption.

Key Responsibilities:

Business Analysis:

• Collaborate with stakeholders to gather, analyze, and document business requirements for system implementations or process changes.
• Evaluate current business processes and identify opportunities for improvement.
• Translate business needs into functional and technical requirements for IT teams.
• Conduct gap analysis to identify discrepancies between current and future states.

Change Management:

• Develop and execute change management strategies to ensure smooth adoption of new systems, tools, or processes.
• Identify potential change impacts and create mitigation plans to address resistance.
• Design and implement training programs, workshops, and user guides to support end-users.
• Monitor and measure the effectiveness of change initiatives and adjust strategies as needed.

Communication:

• Create and deliver clear, concise, and engaging communication plans to inform stakeholders about project progress, changes, and benefits.
• Act as a liaison between technical teams and business users to ensure alignment and understanding.
• Develop communication materials such as newsletters, presentations, FAQs, and intranet updates.
• Facilitate stakeholder meetings, focus groups, and feedback sessions to gather input and address concerns.

Project Support:

• Support project managers in planning, executing, and monitoring project deliverables.
• Ensure alignment between project goals, business objectives, and change management strategies.
• Assist in testing and validating system changes to ensure they meet business requirements.

Qualifications:

Education:

• Bachelor’s degree in Business Administration, Information Systems, Communication, or a related field.
• Certification in Change Management (e.g., Prosci, CCMP) is a plus.

Experience:

• 3-5 years of experience in business analysis, change management, or a related role.
• Proven experience in managing communication and change initiatives for system implementations or process changes.
• Familiarity with project management methodologies (e.g., Agile, Waterfall).

Skills:

• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to create and deliver engaging presentations and training materials.
• Proficiency in business analysis tools (e.g., Visio, JIRA, Confluence) and communication tools (e.g., Microsoft Teams, SharePoint).
• Strong interpersonal skills and the ability to build relationships with stakeholders at all levels.
• Knowledge of change management frameworks (e.g., ADKAR, Kotter’s 8-Step Model).

Key Competencies:

• Adaptability : Ability to manage multiple priorities and adapt to changing business needs.
• Collaboration : Strong team player who can work effectively across departments.
• Attention to Detail : Ensures accuracy and thoroughness in deliverables.
• Strategic Thinking : Anticipates challenges and develops proactive solutions.
• Empathy : Understands and addresses the human side of change.

Work Environment:

• Hybrid work environment with occasional travel to project sites or stakeholder locations.
• Fast-paced, collaborative, and dynamic workplace.

Preferred Certifications:

• Certified Business Analysis Professional (CBAP)
• Prosci Change Management Certification
• ITIL Foundation Certification
• PMP or Agile Certification

#LI-NJ1

#Contingent

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.