Business Services Specialist

Job Description

Job Description

Title: Business Services Specialist

Location: Huntley, IL

Hire Type: Direct Hire

Salary: $40-45K yrly

Misc : This role is 100% on-site

Summary:
Under minimal supervision, the Business Services Specialist position will be responsible for administering the quotation and purchasing processes, processes routine customer orders and assists with unusual internal/external customer inquiries, concerns, and/or complaints. This position maintains a close working relationship with Engineering, Sales and Distribution to ensure all sales territory account functions are properly executed and that the needs of the company are met.

Job Duties and Responsibilities:
1. Prepares and processes customer quotes to the appropriate Sales team member or Customers;
2. Monitors the status of each quote throughout the entire process. Ensures each quote is processed promptly and properly executed. Assists in problem resolution;
3. Processes quotes from vendors based on approved discount/ multiplier;
4. Receives and answers routine customer questions, comments, and concerns in a professional and courteous manner;
5. Establishes new accounts via telephone, email or correspondence with the Sales team;
6. Works with the Engineering department to ensure project requests are fulfilled and forwarded to customer for review and approval;
7. Prepares documentation containing customer specifications for Engineering, Accounting, and Quality;
8. Performs CRM entries as needed and monitors entries made by Sales team members;
9. Performs activities to monitor and maintain inventory control of raw materials, warehouse/office supplies;

Job Qualifications:
Experience
1. Bachelor’s degree, required;
2. At least one-year business services, customer service or purchasing experience, required;
3. Previous linear motion control or manufacturing industry experience, preferred;

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