Help Desk/Desktop Support Analyst
Job Description
Job Description
We are looking for a Help Desk/Desktop Support Analyst to provide onsite technical assistance and day-to-day operational support for a growing organization in Chicago, Illinois. This Long-term Contract position offers the chance to work closely with internal staff and external technology partners while helping maintain a reliable end-user computing environment. The role combines hands-on desktop support, issue resolution, and coordination across IT-related tasks to keep business operations running smoothly.
Responsibilities:• Deliver onsite support for employees by diagnosing and resolving hardware, software, and access-related issues across desktop and laptop environments.
• Assist with setup, deployment, and maintenance of workstations, peripherals, and user devices for both new and existing team members.
• Monitor and manage service desk requests, document solutions, and ensure timely follow-up on reported technical problems.
• Support both Windows and Mac users with troubleshooting related to operating systems, Microsoft 365 applications, and everyday connectivity concerns.
• Coordinate with external vendors and internal stakeholders to address escalated issues, service needs, and technology-related requests.
• Help maintain user accounts, permissions, and directory services tasks, including basic support within Active Directory environments.
• Contribute to office technology operations by supporting equipment readiness, workspace setup, and routine IT administrative activities.
• Identify recurring support issues and assist with process improvements or small technical projects that enhance overall IT service delivery.• At least 1 year of hands-on IT support experience in a multi-user business environment.
• Working knowledge of Windows 10, Microsoft operating systems, and general desktop troubleshooting practices.
• Experience supporting both PC and Mac environments in an end-user support role.
• Familiarity with Microsoft 365 and common workplace productivity tools.
• Basic understanding of networking concepts and the ability to troubleshoot common connectivity problems.
• Experience using ticketing or service desk platforms to track and manage support requests.
• Ability to work independently, communicate effectively, and provide detail-oriented support to employees at all levels of the organization.
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