Operations Specialist
- $24 - $25 per hour pay rate
- Full Time
- Contract
- Onsite in Bolingbrook, IL
- Schedule: 8am - 5pm M-F
- Health, Dental, Vision insurance offered
- 401k options
- Work with a great team!
- High school diploma plus 2 years' experience, or bachelor's degree with comparable capability.
- Strong analytical, problem-solving, organizational, and communication skills.
- Proficiency in Microsoft Office, ERP systems, CRM, and field service applications.
- Ability to work independently with minimal supervision while also thriving in team settings.
- Strong grasp of business concepts, IT tools, and data analytics.
- Perform standard and non-routine tasks to resolve customer issues.
- Review, analyze, and cleanse data for accuracy.
- Collaborate with internal and external stakeholders.
- Provide on-site support at service centers as needed.
- Manage exception reporting for flagged purchase orders.
- Resolve order processing issues from third-party processors.
- Create and process customer orders in SAP for quoted jobs/installs.
- Submit invoices through vendor portals, ensuring system compatibility.
- Support customer master data workflows as required.
- Ensure safe work practices and customer-focused service delivery.
- Demonstrate accountability, innovation, teamwork, and results-driven performance.
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