Account Manager

As an Account Manager at Vaimo, you are responsible for driving day-to-day client growth, account health, and commercial success across a designated portfolio of clients.

Working closely with the Account Director, you will help execute account strategies that deepen client relationships, increase client value, improve retention, and identify new opportunities for growth. You are the primary day-to-day commercial partner for your clients, ensuring that Vaimo remains closely aligned with their business priorities, digital roadmap, and evolving needs.

This role requires a strong balance of relationship management, commercial awareness, operational follow-through, and understanding of digital commerce, experience, data, AI, content, and technology services. You will act as a connector between client stakeholders and Vaimo’s internal teams, helping turn client needs into actionable growth opportunities and successful delivery outcomes.

Areas of Responsibility:

• Account Growth & Commercial Development
  Drive day-to-day commercial growth across assigned accounts by identifying upsell, cross-sell, and expansion opportunities. Support account growth plans, maintain opportunity visibility, and contribute to revenue, retention, and renewal targets.
  

• Client Relationship Management
  Serve as the primary day-to-day commercial contact for assigned clients. Build trusted relationships, understand client goals and priorities, and expand stakeholder engagement across business, ecommerce, marketing, IT, operations, and leadership teams.
  

• Account Health & Retention
  Monitor account health, client satisfaction, delivery performance, budget alignment, and future growth potential. Identify risks early, escalate with clear recommendations, and support renewal planning to protect and grow recurring revenue.
  

• Strategic Execution
  Execute the account strategy and ways of working defined with the Account Director. Turn account plans into practical actions, including client meetings, follow-ups, opportunity tracking, roadmap discussions, and commercial next steps.
  

• Internal Coordination & Delivery Alignment
  Work closely with delivery, strategy, design, data, AI, content, and technical teams to ensure client needs are understood and acted on. Keep internal teams aligned to client expectations, commercial commitments, and growth priorities.
  

• Reporting & Performance Management
  Maintain accurate account records, stakeholder maps, opportunity updates, renewal dates, and commercial activity. Use KPIs and account data to provide clear updates on performance, risks, pipeline, and next steps.

Why Vaimo?

• Enterprise clients, interesting problems. You’ll work with Fortune 500 brands solving complex commerce challenges - not templated implementations.
• Flexibility that works. Remote-flexible policy with a team that respects work-life balance.
• Growth trajectory. We’re expanding our North American presence—your impact will be visible.
• Competitive compensation.
• People who genuinely care. Collaborative, low-ego culture where strong ideas speak louder than titles.

What We’re Looking For:

Experience:

• 3–5 years of experience in Account Management, Client Success, Business Development, or Commercial Account Growth, ideally within a digital agency, technology consulting, ecommerce, SaaS, or professional services environment.

Digital & Technical Literacy:

• Solid understanding of digital commerce, digital experience, ecommerce platforms, content management, data, AI, integrations, and modern technology delivery concepts.

• Ability to translate client business needs into clear internal briefs and explain technical or digital concepts in a practical, client-friendly way.

Commercial Acumen

• Strong ability to recognize client needs, uncover growth opportunities, and connect those opportunities to relevant services or solutions.

• Comfortable discussing budgets, renewals, scope, value, commercial priorities, and business outcomes with clients and internal stakeholders.

Relationship Management

• Strong ability to build trust with client stakeholders and internal teams.

• Confident managing day-to-day client communication, expectation setting, follow-ups, and issue resolution.

• Able to develop relationships across multiple stakeholder groups within an account.

Organization & Execution

• Highly organized and able to manage multiple accounts, priorities, meetings, follow-ups, and commercial activities at the same time.

• Strong attention to detail, with the ability to keep account plans, opportunity tracking, renewals, and client communications moving forward.

Data & Performance Orientation

• Comfortable using KPIs, client health indicators, performance data, CRM information, and account reporting to guide decisions.

• Able to identify patterns, risks, and growth opportunities based on account data and client behavior.

Communication:

• Exceptional English proficiency; ability to build rapport and manage expectations effectively.

Personality Traits:

• Growth-Minded: Proactively looks for ways to create more value for clients and expand Vaimo’s role within the account.

• Commercially Curious: Asks strong questions, listens for business needs, and connects client challenges to potential opportunities.

• Proactive Communicator: Keeps clients, Account Directors, and internal teams informed of opportunities, risks, decisions, and required actions.

• Reliable Executor: Follows through consistently, manages details carefully, and ensures account activity does not lose momentum.

• Collaborative: Works well across strategy, delivery, technology, design, data, AI, content, and commercial teams to create better client outcomes.

• Relationship-Oriented: Naturally builds trust with clients and internal team members and understands that strong relationships are the foundation for retention and growth